How do I reset my ANZ Eftpos machine?
1. Press 8, 6 . The terminal will Power Reset.
Why is my ANZ card being declined?
ANZ Falcon™ 24/7 anti-fraud protection This means your credit or debit card could be declined by a merchant overseas when you know that there are funds available because ANZ Falcon has detected overseas transactions which are not consistent with the normal pattern on your account.
Why is there a transaction error?
If, while processing a credit card transaction, an issue occurs and the transaction cannot be processed properly, you will receive a specific transaction error message. This general decline message indicates that, for any given number of reasons, your customer’s credit card issuer has declined the transaction.
What does comms error mean on Eftpos machine?
is unable to connect to the payment network
If your EFTPOS terminal or receipt shows a Comms Error when you try a transaction, settlement, or logon it means that the terminal is unable to connect to the payment network.
What do I do if my Eftpos is down?
Fix it
- Turn your terminal off and then back on – we’re not kidding! Rebooting your terminal can fix most minor technical issues.
- Make sure your internet is working by testing it on another device.
- Check if the cables are in the correct ports and aren’t loose.
What does transaction error mean?
An error originating from an issuing bank is returned when either the customer makes a mistake e.g. by entering the wrong card number or due to the issuing bank rejecting the transaction because e.g. the card has been stolen.
How do I fix the comms error on my EFTPOS machine?
Turn it off and on again Hold in the green key until the screen turns on. If you have a countertop terminal (VX 820 Duet or VX 520C) either unplug and re-plug the power cord from the base or just switch the power off at the wall. Wait five seconds then switch it back on (be sure you get the correct switch!)
What does comms error mean on EFTPOS machine?
How do you unfreeze an EFTPOS machine?
To reboot your device, please follow the steps below:
- Disconnect the device from the charger.
- Hold down the red button until the device switches off.
- Wait 10 seconds.
- Hold down the green button to switch the device back on.
- The device will now switch back on and should be working again.
Why does my card keep declining but I have money?
When you have your debit card declined, but money in the bank is enough to complete the transaction, an incorrect PIN might be the reason. The PIN helps to ensure the person using the debit card is the real owner of the checking account.
Why did my card declined if I have enough money?
If the balance on your debit card is too low, or you get close to or go over your credit card’s credit limit, your card may be declined. Some banks or credit unions offer alerts to flag fraud on your account. Sign up for these alerts so you know if there’s a problem before your card is declined.
How do I make changes to my EFTPOS machine services?
EFTPOS machines settle at 9pm (AEST). You can make changes to your settlement times. Contact merchant support on 1800 039 025 for more information. How do I make changes to my existing EFTPOS machine services? For changes relating to merchant account details, transaction listing and statement requests, you’ll need to complete a request form.
Why can’t I connect to the EFTPOS terminal?
If you have a computer or smart phone on the same network as your EFTPOS terminal, try doing a web search or opening an app to check if you’re connected to the internet If possible, check the internet is up from another device e.g. a computer or mobile phone by browsing a website or loading an app that requires an internet connection
What time do EFTPOS machines settle?
EFTPOS machines settle at 9pm (AEST). You can make changes to your settlement times. Contact merchant support on 1800 039 025 for more information. How do I make changes to my existing EFTPOS machine services?